Customer service, with knowledgeable, gracious representatives, is what has always set USAA apart. Their stock trading platform reflects current data and is easy to use. Private comments, questions & suggestions can be sent digitally from this platform, and these are responded to, by an individual, within 24 hours.
Over the years, USAA has changed its trading services contractor, as well as worked to overhaul its online presence, from its trading platform to research and information resources. At times, USAA’s brokerage services have undergone glitches and rocky upgrades, which may be no different from any other provider striving to keep up with rapid IT advances.